Consumer Commission Awards Delhi Passenger ₹71,587 for Missed Flight

The New Delhi District Consumer Disputes Redressal Commission has ordered an airline to pay a passenger ₹71,587 after he missed a flight to Bengaluru. The commission ruled in the passenger's favor because the airline failed to provide CCTV footage or documentation to support its claim that the traveler arrived late for check-in.

The passenger alleged that staff delayed his check-in for over 45 minutes and incorrectly claimed the flight was full. The compensation package includes an ₹11,587 ticket refund, ₹50,000 for mental agony, and ₹10,000 for litigation costs, concluding that the airline provided no evidence of the passenger's fault.

Editor's note: The brief effectively summarizes the legal dispute, the commission's ruling, and the breakdown of the compensation awarded.